Privacy Policy
Last updated: July 19, 2026
TecFix – Computer & Cell Phone Repair & Data Recovery Services (“TecFix,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our chat service, communicate with us through social media, or request our services.
Information we collect
- Contact information, such as your name, email address, telephone number, and social-media profile information.
- Messages, email correspondence, chat transcripts, attachments, and information you provide about a device, repair, estimate, or service request.
- Transaction and service information, such as estimates, work orders, repair status, and payment records. Payment-card information may be processed by our payment providers rather than stored directly by us.
- Technical information collected when you use our website, including IP address, browser and device information, referring page, cookies, and similar usage data.
- Information available to us when you contact TecFix through Facebook, Instagram, or another connected communication service, subject to your settings and that service’s policies.
How we use information
- To respond to questions and provide estimates, repairs, data recovery, and customer support.
- To identify customers, maintain conversation history, provide repair-status updates, and follow up on requests.
- To operate, secure, troubleshoot, and improve our website and communication systems.
- To process transactions, maintain business records, prevent fraud, and comply with legal obligations.
- To send service-related communications and, where permitted or consented to, relevant business communications.
Service providers and disclosures
We may provide information to service providers that help us operate our website, hosting, email, customer-support platform, social-media messaging, payment processing, analytics, and other business systems. These providers may process information only for the services they provide to us. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.
Our communications may involve third-party platforms such as Meta’s Facebook and Instagram services. Their handling of information is also governed by their own privacy policies. TecFix does not sell personal information.
Device and data-recovery information
A device submitted for repair or data recovery may contain personal information. We access device data only as reasonably necessary to diagnose the issue, perform authorized work, test the result, or recover data requested by the customer. Customers should back up data when possible and remove information or accounts that are not needed for the requested service.
Retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and warranty records, resolve disputes, meet legal obligations, and protect our systems. Retention periods vary according to the type of record. We use reasonable administrative, technical, and physical safeguards, but no transmission or storage system can be guaranteed completely secure.
Your choices and rights
You may ask to access, correct, or delete personal information held by TecFix, subject to legal and legitimate record-keeping requirements. You may also withdraw consent where applicable. Instructions for social-platform data requests are available on our Data Deletion Instructions page.
Contact us
For privacy questions or requests, contact:
TecFix – Computer & Cell Phone Repair & Data Recovery Services
E-1094 Nairn Ave.
Winnipeg, Manitoba R2L 0Y4
Email: sales@tecfix.ca
Phone: 204-813-1993